If you need further assistance, we’re happy to help. Please fill out the form to the right and one of our team members will contact you. To help expedite resolution, your request should include:

• Steps to reproduce the error you are encountering
• The environment (production, test, etc.) where the error/issue occurs 
• When the issue started and how often it has occurred 

Business impact

Please select the appropriate business impact from the form.

• Critical: An outage or other issue is seriously affecting business operations.
• High: Services are degraded with a moderate impact on business operations.
• Medium: Some features are not operational, but business operations can continue with a workaround.
• Low: Non-urgent issue with no impact on business operations, such as requests for assistance, general questions, reporting bugs, or errors in Contentstack documentation.